Frequently Asked Questions
Luggage Locker Locations?
Where can I store my bag in Reykjavik?
See here for details of the luggage storage locations. We are always looking into adding more locations.
For how long can I store my bags in the luggage lockers?
Please see the maximum storage time for each location here
Please note limited opening hours. All locations except BSI bus terminal have limited opening hours. See here for details.
You pay for the first 24 hours when you leave your bag and if the rental exceeds 24 hours, you will pay for additional storage time when you collect your bag. Please note that the rental period ends when the locker is opened, regardless if the rental period has not reached 24 hours.
When are the opening hours of the baggage storage?
Since the baggage lockers are designed for self service, they can be used at any time within the opening hours of the location.
Here are the opening hours for each location.
Is there always availability of lockers?
We have plenty of availability of lockers so there is no risk of the lockers being full with one exception.
It may happen in BSI bus station during the tourism high season in July and August that the lockers get full around noon. If that happens to you, we recommend waiting for a locker to free up or using the luggage lockers in Sundhöllin swimming pool which is only 900 metres (0,5 miles) away. See directions here.
I am hiking the Laugavegur trail, I have a stopover in Reykavik, I am exploring the south coast, I´m doing the "golden circle" - Where can I store my bags?
For those hiking the Laugavegur trail, we suggest that you store your bags at one of the Car Parks downtown or Holtagarðar bus station (Greyline terminal) or the Reykjavik Domestic airport (Air Iceland terminal). The airport is located in Reykjavik city center and is within 1,2 km from the BSI bus terminal. It´s a very easy walk from downtown or BSI bus terminal to the airport. See more info here.
For those having a stopover in Reykjavik, exploring the south coast, doing the "golden circle" or other short trips out of Reykjavik, we recommend using the lockers in Traðarkot Car Park, BSI bus terminal or Holtagarðar bus station. Please note however the limited maximum storage time in BSI bus station.
I´m doing a stopover in Iceland. Are there baggage lockers in Keflavik International Airport?
Please do not confuse Reykjavik Domestic Airport with Keflavik International Airport (often named Reykjavik Airport). The two airports are 45 minutes apart (by car). If you arrive in Iceland by flight, you are most likely arriving at Keflavik International Airport.
At the moment of writing (July 2017), there are no luggage lockers in Keflavik Airport. We are however in communication with the airport and are hoping that we will be able to install lockers before the summer of 2018. We will update the website accordingly.
We do have baggage lockers in Reykjavik Domestic Airport.
Payment for the bag storage?
How much does it cost to store my bags?
Please see information on the fees here.
Can I pay for the baggage storage with notes or coins?
No. You can only pay with debit or credit cards.
Can I pay for the baggage storage with any kind of credit card or debit card?
If it has a chip, then yes. If it doesn´t include a chip you can try swiping it, it sometimes works.
I only have a Visa card, do you accept all credit and debet cards?
We accept the following credit and debit cards; Mastercard, Maestro, Visa, Visa Electron, Union Pay, JCB, Diners Club, Discover, American Express.
How do I know if my credit card has a chip?
You can see it on your credit card. It´s the golden rectangular thing on the left side of your card. See here for details.
My card has a chip but not a PIN, does that work?
It should work. The only difference is that the credit card machine will only ask for your confirmation of payment by pressing the green button but will not ask you to enter your PIN. Your card issuer or bank should be able to provide more information about the payment options.
Other issues regarding the Luggage Lockers?
I have a very large bag, does it fit in the luggage lockers?
Yes. The lockers are very big and will fit suitcases, backpacks etc. of any size. The storage lockers will however not fit skis or bicycles.
I want to store a bicycle, will it fit in the lockers.
A normal sized bicycle will unfortunately not fit in our lockers. If you have a small bicycle, you can use the size measurements here to see if it will fit.
Is it possible to store skis?
Unfortunately the lockers are not big enough for skis
Is it safe to store my bags in the storage lockers?
Yes it is very safe. The lockers are made of solid steel, located indoors and they are monitored by security cameras.
Can I re-enter the locker if I forgot to take something with me or I wish to leave additional stuff in the locker?
There is only one opening per rental! When the locker is opened, the rental period ends regardless how long you have stored your bag. If you wish to re-enter the locker, you need to open it and pay again for another deposit.
Can I reserve or pre-book a luggage locker?
Reservations or pre-bookings of luggage lockers is not possible.
Some people have however rented a locker to keep it available for later use. If you wish to do that, please leave a note in the locker, telling us how long you intend to keep the locker. If we find an empty but rented locker, we will release the locker and end the rent period.
I will not be able to get my baggage before the maximum storage period ends. What will happen?
Firstly, the lockers NEVER open automatically, so your luggage will remain safe.
If you will leave your bags in the luggage lockers longer than the maximum storage period allows, we will remove the bags and take them to another locker facility, usually the Traðarkot Car park (see here for location details). We will add a service charge of 3000 ISK on top of the standard storage fees, both of which will have to be paid, with a credit or debit card, at pick-up of the luggage.
Please note that sometimes we might not remove the overstayed baggage so you should first check the original location.
If you are unable to retrieve your baggage within the 30 day storage period, please send us a message here and let us know so we won´t remove it.
Luggage Locker Locations?
Where can I store my bag in Reykjavik?
See here for details of the luggage storage locations. We are always looking into adding more locations.
For how long can I store my bags in the luggage lockers?
Please see the maximum storage time for each location here
Please note limited opening hours. All locations except BSI bus terminal have limited opening hours. See here for details.
You pay for the first 24 hours when you leave your bag and if the rental exceeds 24 hours, you will pay for additional storage time when you collect your bag. Please note that the rental period ends when the locker is opened, regardless if the rental period has not reached 24 hours.
When are the opening hours of the baggage storage?
Since the baggage lockers are designed for self service, they can be used at any time within the opening hours of the location.
Here are the opening hours for each location.
Is there always availability of lockers?
We have plenty of availability of lockers so there is no risk of the lockers being full with one exception.
It may happen in BSI bus station during the tourism high season in July and August that the lockers get full around noon. If that happens to you, we recommend waiting for a locker to free up or using the luggage lockers in Sundhöllin swimming pool which is only 900 metres (0,5 miles) away. See directions here.
I am hiking the Laugavegur trail, I have a stopover in Reykavik, I am exploring the south coast, I´m doing the "golden circle" - Where can I store my bags?
For those hiking the Laugavegur trail, we suggest that you store your bags at one of the Car Parks downtown or Holtagarðar bus station (Greyline terminal) or the Reykjavik Domestic airport (Air Iceland terminal). The airport is located in Reykjavik city center and is within 1,2 km from the BSI bus terminal. It´s a very easy walk from downtown or BSI bus terminal to the airport. See more info here.
For those having a stopover in Reykjavik, exploring the south coast, doing the "golden circle" or other short trips out of Reykjavik, we recommend using the lockers in Traðarkot Car Park, BSI bus terminal or Holtagarðar bus station. Please note however the limited maximum storage time in BSI bus station.
I´m doing a stopover in Iceland. Are there baggage lockers in Keflavik International Airport?
Please do not confuse Reykjavik Domestic Airport with Keflavik International Airport (often named Reykjavik Airport). The two airports are 45 minutes apart (by car). If you arrive in Iceland by flight, you are most likely arriving at Keflavik International Airport.
At the moment of writing (July 2017), there are no luggage lockers in Keflavik Airport. We are however in communication with the airport and are hoping that we will be able to install lockers before the summer of 2018. We will update the website accordingly.
We do have baggage lockers in Reykjavik Domestic Airport.
Payment for the bag storage?
How much does it cost to store my bags?
Please see information on the fees here.
Can I pay for the baggage storage with notes or coins?
No. You can only pay with debit or credit cards.
Can I pay for the baggage storage with any kind of credit card or debit card?
If it has a chip, then yes. If it doesn´t include a chip you can try swiping it, it sometimes works.
I only have a Visa card, do you accept all credit and debet cards?
We accept the following credit and debit cards; Mastercard, Maestro, Visa, Visa Electron, Union Pay, JCB, Diners Club, Discover, American Express.
How do I know if my credit card has a chip?
You can see it on your credit card. It´s the golden rectangular thing on the left side of your card. See here for details.
My card has a chip but not a PIN, does that work?
It should work. The only difference is that the credit card machine will only ask for your confirmation of payment by pressing the green button but will not ask you to enter your PIN. Your card issuer or bank should be able to provide more information about the payment options.
Other issues regarding the Luggage Lockers?
I have a very large bag, does it fit in the luggage lockers?
Yes. The lockers are very big and will fit suitcases, backpacks etc. of any size. The storage lockers will however not fit skis or bicycles.
I want to store a bicycle, will it fit in the lockers.
A normal sized bicycle will unfortunately not fit in our lockers. If you have a small bicycle, you can use the size measurements here to see if it will fit.
Is it possible to store skis?
Unfortunately the lockers are not big enough for skis
Is it safe to store my bags in the storage lockers?
Yes it is very safe. The lockers are made of solid steel, located indoors and they are monitored by security cameras.
Can I re-enter the locker if I forgot to take something with me or I wish to leave additional stuff in the locker?
There is only one opening per rental! When the locker is opened, the rental period ends regardless how long you have stored your bag. If you wish to re-enter the locker, you need to open it and pay again for another deposit.
Can I reserve or pre-book a luggage locker?
Reservations or pre-bookings of luggage lockers is not possible.
Some people have however rented a locker to keep it available for later use. If you wish to do that, please leave a note in the locker, telling us how long you intend to keep the locker. If we find an empty but rented locker, we will release the locker and end the rent period.
I will not be able to get my baggage before the maximum storage period ends. What will happen?
Firstly, the lockers NEVER open automatically, so your luggage will remain safe.
If you will leave your bags in the luggage lockers longer than the maximum storage period allows, we will remove the bags and take them to another locker facility, usually the Traðarkot Car park (see here for location details). We will add a service charge of 3000 ISK on top of the standard storage fees, both of which will have to be paid, with a credit or debit card, at pick-up of the luggage.
Please note that sometimes we might not remove the overstayed baggage so you should first check the original location.
If you are unable to retrieve your baggage within the 30 day storage period, please send us a message here and let us know so we won´t remove it.